Privacy Policy

At Desktopdoctorsinc.com we respect and are committed to protecting your privacy. This Privacy Policy informs you how Desktopdoctorsinc.com collects, uses and discloses the personal information that you provide to us through the use of our website. By making an order and registering as user of Desktopdoctorsinc.com, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. For the purpose of this Privacy Statement, "personal information" means information about an identifiable individual, but does not include the information which can be publicly obtained through such as phonebooks or other public publications. Desktopdoctorsinc.com will not collect, use or disclose your personal information in a way that is incompatible with this Privacy Statement.

Collection and Use of Information

When you place your order with Desktopdoctorsinc.com, we ask you for your full name, physical address, telephone number and credit card number so we can process your order. You may also choose to provide credit card and purchase order by telephone. We use your telephone number only if there is an order-related issue, not for marketing purposes.

Disclosure

Except as described in this section, we will not sell or disclose your personally identifying information to third parties without notifying you and giving you an opportunity to prevent your information from being shared. Any exceptions to this policy of sharing your name, address or email address with third parties will be done only with your permission. Desktopdoctorsinc.com reserves the right to disclose information when permitted or required by law.

Security

When transmitting your personal information to us, we use up to 256-bit encryption technology and Secure Socket Layers (“SSL”) in all areas where personal and account information is required. This encryption process ensures that the information you give us is protected against unauthorized access. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot 100% guarantee the security of the information you transmit to us. As we develop and expand our business, this Privacy Policy may also change. We strongly encourage you to refer back to the Privacy Policy periodically.

Contact Us

If you have questions concerning your account or this Privacy Policy; please contact us by email at Management@desktopdoctorsinc.com or by phone (812) 962-0985.

Trademarks:

All trademarks are the property of their respective owners.

Large or Heavy Product Shipping Pricing Policy

We quote a firm shipping price on products shipped by United Parcel Service or Federal Express

Shipments by independent common trucking carrier are estimates only. If you request a shipping cost, we call the shipper for a quote and estimated delivery time. It may fluctuate slightly from the quoted price, pending delivery conditions or fuel surcharges. We cannot guarantee that the trucking company will adhere to their quoted delivery schedule.

What type of delivery service do you need?

Dock-to-Dock: This is the least expensive and refers to your receiving area having a "dock high" area, where the truck backs up, unloads directly from his trailer straight across to your dock. You or your designated shipping staff will then take the product to the end user. If you do not have a dock high or receiving area, you need to order a truck with

Lift Gate Service: This is a truck with the "elevator" tail gate that brings your product from the back of the truck to the ground. Once it is on the ground it is your responsibility to bring it into your building. This type of truck typically adds $75-$125 to the shipping bill.

Inside Delivery: This service means the truck driver will bring your product into the front door of your building. He may place it where you want it, on the first floor, but it is at his discretion. He will not unwrap, uncrate or haul away the wrapping materials. Pricing for this is quoted on a per order basis.

Installation Service: If you are short handed or do not have a receiving staff, you may want to have Desktop Doctors receive your product at our location. Desktop Doctors will inspect it for damage; call you for delivery time, deliver, and place the product exactly where you want it. Desktop Doctors will dispose of all packing materials. The cost for this service varies greatly, depending on how many items are being delivered, your delivery conditions, such as stairs, no elevator, etc. Typically adds an additional $125+ to cost of delivery.

Residential Deliveries: Residential deliveries that come by truck (non-UPS/Fed-Ex) require a lift gate truck. Most transportation companies charge an additional fee for residential deliveries in addition to the lift gate truck charge.

If you have an established account with a trucking company Desktop Doctors will make every effort to ship on that carrier and you will be billed directly by the trucking company. Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing on our web site is subject to correction. Published prices do not include shipping, sales tax and insurance.

Refund Policy

Phobe Enterprises Inc. DBA Desktop Doctors will make every effort to make your onsite service an enjoyable experience. Sometimes, however, we may be unable to provide our service due to adverse weather conditions or scheduling conflicts. If the need arises, Desktop Doctors reserves the right to cancel any onsite service at any time even after the service starts. If a service call is cancelled by Desktop Doctors prior to the start of the onsite service, a full refund will be given. If for any reason you need to cancel an onsite service, please do so within 24 hours of your appointment by calling (812) 962-0985. An e-mail cancellation will not be accepted. If cancellation is made within 24 hours, a full refund will be issued. If you fail to cancel within 24 hours, no refund will be issued.

Pricing Policy

Desktop Doctors will always offer competitive pricing on current technology products. Your total price will include product price, plus and applicable sales tax and shipping charges. Desktop Doctors reserves the right to change pricing for all products displayed at any time.