With a broadband Internet connection, and under your complete control, you can perform the virtual equivalent of allowing a technician to sit down at your computer and fix it, without having to wait for an in-person site visit. With remote assistance software, you can open up your computer to a technician, monitor what is happening, and communicate with the tech about your issues.

Encrypted Internet connection—protects your private data

Mirrored display—virtually "look over the shoulder" of the tech as your computer is worked on

Better problem identification and communication—no more back-and-forth as you explain your problem in English, a poor substitute for the tech actually seeing what is happening over remote assistance

Faster service—no waiting for a site visit