Frequently Asked Questions

If none of the questions below can be answered, please feel free to contact our staff about your problem.

• Q: What is Bluetooth Technology?

  A: Bluetooth is a wireless technology that enables any electrical device to wirelessly communicate in the range of 2.5 GHz ISM frequency band. Mobile phones, headsets, PDA's and portable p computers can communicate and send data to each other without wires or cables to link to devices together. The name of Bluetooth derived from the name of an English king Harold Bluetooth.

• Q: How do I view what my IP Address information?

  A: There are several ways you can determine your IP address information, here is one way to do so.
  
  Control Panel / Network Connections / Double click the icons for your network (If the network has an icon in the system tray you can also just double click on that icon)
  
  Click on the Support tab, Click on the Details button  

• Q: How do I auto login to my computer

  A: If you are the only person using the computer and what to have it automatically log you on,  Start / Run / "control userpasswords2" - no quotes
  
  Uncheck User must enter a user name and password to use this computer

• Q: How can I find my Windows XP product id?

  There is a great little utility available to help you find your currently installed product ID
  http://www.magicaljellybean.com/keyfinder.shtml
  
  It also works for Windows 95, 98, ME, NT4, 2000, XP, Server 2003, Office 97, and Office XP

• Q: What is the safest web browser to use?

  A: Firefox is a free, easy to use, and most importantly, safe web browser used by millions of people. With add-ons like NoScript, Adblock Plus, and Fasterfox it is easily the most powerful web browser available. Get Firefox now!

• Q: I just bought a new computer game and I can’t get it run on my PC! Why not?

  A: Newer computer games are extremely complex and require lots of processing power and memory. Check on the box the game came in for the recommended specifications to play the game. If your PC doesn’t meet or exceed these then consider calling Desktop Doctors for an Upgrade today!

• Q: My internet is down again. What can I do to fix it and why does it go down all the time?

  A: There are several reasons why you may not be able to connect to the web. The first step you should take is to power cycle your modem and router by unplugging them from the wall and waiting for 30 seconds before plugging them back in. If that doesn’t work check to make sure that you aren’t using a lot of bandwidth. ISPs(Internet Service Providers) have been known to temporarily shut off a customer’s internet access if they are using too much bandwidth. Another cause of this is your computer being a part of a “botnet” which means your PC is being controlled by a virus or Trojan that could be sending thousands of spam emails from your PC. Call Desktop Doctors today for a Virus Scan and Removal!